I called Crites today to order a set of headers. The lady said, you do know that we're not going to get back on those for twelve to sixteen weeks, right ? Is it just me , or does she have a little problem in the people skills area? She sounded to me as if she couldn't care less if she got my business or not. It was all in the way she said it. I called a little late evidently, yesterday, I said, I would like to speak with someone about a set of headers, she said, like what?, you know all my guys are headed to the time clock, they're all trying to go home. You know, if a call comes in a little late, and you don't plan on helping that person anyway, WHY ANSWER THE PHONE IN THE FIRST PLACE? Let an answering machine pick up. Don't answer the phone with some kind of attitude, like I have infringed on your personal time. I checked the website and saw the six week proclamation at the top of the paige, and I accepted it. But, to get someone on the other end of the line, and act as if I'm bothering them is just beyond me.
She did sound a little bothered by me ordering my hood and wanting to pick it up in person. But when I got there, she and everyone else was extremely nice. I deal with people on the phone doing support every day. Most people are jerks and are "me me me", it can get under you skin sometimes. Maybe she was just having a bad day?
I don't get it either. Lots of businesses going under and you still run into some that act like they have too many customers.
Cant afford to lose any customers. I see it everyday. Gotta keep them coming back or the client el drops off quick. Word of mouth is a killer with all the communication means available now. Not very smart business.
Seeing it almost daily.. Gettin to where someone will be my first for me to flat out tell them "they suck!" and "want to speak to someone else" or drop the whole deal..
