Auto Krafters - rudest people ever

I am working on a ground up resto for a 72 comet. I thought I would call Auto krafters and ask for a catalog. So I called them up and asked if I could get a catalog. The lady said sure they are 5.00$. I said I plan on spending alot of money because Im doing a factory restore would it be possible to get a catalog for free? The lady says "Gee wouldnt everyone want one for free". She then asked for my address which I gave her. She then says she will send a catalog when ever she gets around to sending the free stuff out and hangs up on me.

Just curious if anyone else has noticed that Auto Krafters are the rudest people in customer service. Maybe I will spend my money somewhere else since they apparently do not need new customers

 

I remember detecting some attitude also when I had dealt with them. I bought a rubber seal complete package and havn't opened it yet. Guess maybe I should have. I just figured if something was wrong, nothing I could do about it anyway, cause of the attitude.

 

all i know is there website is terrible and i think after you order a catolog once, they always send you the new one free

 

Its funny that you said that because I was just thinking that if I they are that rude over a stinking 5$ catalog, think of how they would treat you on a defective part.

 

Hmm... They've always been nice to me. I paid for the catalog the first time. I don't remember them sending me new catalogs unless it came in a box with something I ordered. Their catalog is available for download in PDF format for free, which is what I have done in recent years. I haven't bought anything from them in at least two years though. I'm sorry to hear this happened to you. There's no excuse for that sort of attitude.

 

I ordered a front winshield gasket from them through ebay. It was advertized that this part was proudly made in the USA. When I got the part it was marked in two places Made in Thailand. I emailed and they said if you don't want it return it for credit. They wouldn't replace it with the USA one. It kinda pissed me off but I needed the gasket so I kept it. I downloaded their catalog a few months back. If you check the web site for ordering the parts on line there are more parts listed then there is in the down loaded catalog. You might just want to browse what they have listed on line. It'll take awhile but you might find more things you didn't know you needed.
Bob

 

I've bought lots off them, never had any issues.
On another note, as a business owner, I know what it costs to operate day to day, and if I gave stuff away to everyone that promised me more business, I would go broke very quick. You have to consider, they don't know you from a hole in the ground, how many calls do you think they take in a day? and what do you think it's costs to print that catalog? They are not some huge company like Summit.

 

The only thing I don't like about them is that they have a minimum order, dollar amount. They sent me the wrong window clips for my moulding and the wrong gasket. I called them and they sent me the right stuff overnight at no charge. Sorry to hear about your bad experience.

 

The phone attitude is still not necessary. If you don't give free catalogs simply say so. Could even explain that one is free when the minimum order is placed or something. Some people like being in power with the parts needed or wanted and after time can grow an ego.

 

I have talked to them before.....once about 6 years ago.
That was the last time I got the "attitude", cause I have never called back

 

I have probably placed orders with them about 6 times in the past 4 years and have never had any issues.

Like Dave said it cost money to print the catalog and pay for the postage. You could have placed an initial order of $20 plus shipping and they will throw in the catalog for free.

 

Im a business owner as well and Im sorry to say thats just the cost of doing business. I spend over 3000$ a month on advertising, I wish I could bill my clients for it too.
I also didnt demand for a free catalog, I asked if it was "possible" to get one, and was very nice about it. If the answer was No, then they should of just said no! no big deal. A smart business man or lady in this case would of said, we have to charge 5$ for the catalog but we will give you 5$ off your first purchase to make up for it. Thats called working smart instead of working hard. Either way I didnt like the attitude and or hassel of it all

 

I agree. When I first called requesting a catalog, they told me why they didn't send them for free. I understood and paid the $5 for a catalog with no complaints. That was before a PDF version was offered. I'm surprised she didn't refer him to the PDF version.

 

Bad day?...
All I know is that they have parts and I have to over look the attitude if I want it. Heck, I get bad service at McD's and I still go back. Takes a couple of weeks... but I end up in there drive thru

 

Blugene, You do have a choice, Switch to Wendys! LOL